American Airlines or Southwest?

Friday, 18 December 2009

American Airlines or Southwest?
I took a Southwest flight a few months ago and needless to say, it SUCKED.
It was really uncomfortable and smelled funny. The seats were ugly too. The flight attendants were awful (Except one amazing chick that made incredible jokes about Southwest), and it was a bad experience for my first flight. The only reason why we chose Southwest was because of:
1. The early bird check in, and
2. The free baggage. I mean, you can take A LOT of luggage with you if you fly Southwest.
In terms of comfort, how does American Airlines compare? I want to fly with A.A on my next flight but so far the free baggage with Southwest is winning over comfort.

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Comments (8)

I've flown American Airlines, and it's AMAZING! Nothing smells funny, and there were free sodas. :p I've never flown Southwest though, but I don't really plan to either.
- 12/18/2009 3:23 PM
- FIFA_World_Cup_2010@xanga (message)
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I've flown both, but to me, a flight is a flight. I don't think anything can possibly make flying "enjoyable" for me. I don't compare different levels of suck, I just want to get it over with.
- 12/18/2009 3:30 PM
- Unfettered_Mind@xanga (message)
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@FIFA_World_Cup_2010@xanga - I got tons of free sodas and treats on southwest. Every time we stopped and took off they gave us more.
- 12/18/2009 8:08 PM
- cutesycharm@xanga (message)
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@cutesycharm@xanga - Ah, yeah? Well I bet they do, I've just never flown Southwest, like I said, so I couldn't compare it in that aspect.
- 12/18/2009 8:51 PM
- FIFA_World_Cup_2010@xanga (message)
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Virgin Airlines. =)
- 12/18/2009 11:15 PM
- x_Reckless_x@xanga (message)
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A lot of people have complained about United Airlines.. but to be honest, I've never had any complications.. except one time when I recall this rude flight attendant. Other than that, I guess I've been lucky so I'm going to continue flying U.A since it's pretty cheap compared to others relatively.

I've never flown Southwest and maybe once or twice on A.A? I remember it being the same though.. like the previous poster said, a flight is a flight, unless you're conmparing coach to business class within the plane.
- 12/28/2009 2:39 PM
- kaytemptation@xanga (message)
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We just returned from a recent trip to CA, flying on Southwest for the first time. Never again will we fly Southwest. In our many years of travel never have we had such rude, unfriendly, unprofessional, inappropriate customer service as with this airline. We paid $500 a ticket for our roundtrip flights from MKE to California, so for $2000 we expected a lot better service. I've read comments where people fly Southwest because it is cheap. It certainly was not cheap for us. In fact, this has been the most we have ever paid for flights. Besides this, they lost a brand new piece of luggage at LAX. Not only did Karla not apologize for the inconvenience, but she was extremely rude, unfriendly, and unhelpful, along with the other women in the office. After about 1 hour they finally found our luggage, only to make us wait without trying to even correct the situation. It was totally damaged as the whole top was cut off, including some of the belongings damaged. Finally after my husband and I were so frustrated, they offered us a cheap, no brand, smaller suitcase. We told them we could not fit all our belongings into it. Then one of the lady workers told me I should just be thankful they found our bag. Finally after more verbal abuse, they finally offered us a cheap suitcase comparable in size. When we finally got to leave after about a 2 hour ordeal, Karla and her lady co-workers were laughing their heads off and talking about us. A security guard was called in, but I think he felt so bad for us that he never said a word to us, only helped my husband empty our bag and pack the new one. Then to make matters worse, on the return flight in San Diego, I asked Victoria, a younger worker in the airport to explain the A,B,C policy. She was so rude and kept interrupting me, and would not let me get a word in edgewise. As soon as I returned home I called the Customer Relations Dept in Dallas, only to get similar treatment. Of course it was a long distance call as they offer no toll free number for their customers, which was no surprise to me. Finally after waiting about 45 minutes, the lady who answered told me all we can do it write a formal complaint. She apologized on their behalf, very unsympathetically; only after I felt I had to beg for an apology. Never once did she offer any type of reimbursement, etc. I would not have had any problem accepting lost/damaged baggage,delays, even paying outrageous fees, but what bothered us more than anything was how unprofessional, rude, unfriendly, and unhelpful they were. If you read Southwest's mission statement, these workers did not live up to its mission. If I were the CEO or top dogs of Southwest I would be very concerned with how some employees are representing their company. Never have we been treated so poorly from a major company, especially with no resolution. NEVER will we fly Southwest again. We will pay top price (although we did for this flight anyways) to any airline just to avoid Southwest Airlines. I can only pray that no one else has to ever endure what we had to.
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- 4/22/2010 1:13 AM
- redsailrouter@healthkicker (message)
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